Quick answers to common questions.

person_addHow do I register?expand_more

Download the app or open the website and tap "Sign up". Registration is free.

Leave the referral box empty if nobody referred you.

If your username is already taken, choose another one or add numbers to it (for example ada2024).

storefrontHow does data reselling work and how do I make profit?expand_more

Fund your wallet, buy data at our low price and sell it to your customers at your own price.

Example: you fund your wallet with N2,000. A customer wants 1GB. You buy 1GB from us for about N450 and send it to the customer's number. The customer pays you N700. Your profit is N250, made the moment your customer pays.

The same works for 2GB, 3GB or more. The more you sell, the more you earn. See the Pricing page for today's prices.

upgradeMust I upgrade to Reseller before I start selling?expand_more

No. You can start selling and making profit straight away as a Free User. Fund your wallet with any amount you like and start.

Resellers pay a little less on every purchase. The upgrade fee and the prices for each level are on the "Upgrade account" and Pricing pages.

We advise new users to start first, see how it works, and then decide whether to upgrade.

smartphoneWhere can I download the app?expand_more

Android (Play Store): https://play.google.com/store/apps/details?id=com.Uzobestgsm

iPhone (App Store): https://apps.apple.com/app/uzobestgsm/id6743117962

keyI forgot my password or username. What do I do?expand_more

You can log in with your username, your email address or your phone number.

To set a new password, tap "Forgot password" on the login page and enter your email address. We send your username and a password reset link to your email. Check your inbox and spam folder.

Set a password you will remember, then log in with your username and the new password.

pinI forgot my transaction PIN.expand_more

Open Menu > Account & security > PIN & password and tap "Reset forgotten PIN". You confirm with your login password and set a new 5 digit PIN.

Write your PIN somewhere safe so you do not forget it.

account_balance_walletHow do I fund my wallet?expand_more

Tap "Fund wallet". The fastest way is a bank transfer to your own account numbers. Your wallet is funded automatically as soon as the money arrives. You can also pay with your bank card.

If you do not have account numbers yet, see "How do I get my account numbers?".

account_balanceHow do I get my account numbers?expand_more

Tap "Fund wallet", then "Generate account number". Choose NIN or BVN, enter your verification number and tap Proceed. This is required by the CBN.

Your account numbers (for example PalmPay, Moniepoint and 9PSB) then show on Fund wallet. They belong to you only. Any money sent to them goes straight into your wallet.

verified_userWhy do I need my NIN or BVN for account numbers?expand_more

Since January 2024 the CBN requires every virtual account number, just like a normal bank account number, to be created or updated with a BVN or NIN. The deadline for this was 16 September 2024, so it is part of creating or updating your account numbers.

badgeIt says my NIN details or date of birth do not match.expand_more

The details you typed must be exactly the same as the ones on the NIMC record (your NIN slip).

Bring out your NIN slip and check your name and date of birth carefully, then try again.

paymentsIs there a charge when I fund my wallet?expand_more

Yes. The banks / payment processors charge a small flat fee on every payment. It is the same whether you send N100 or N100,000. The fee for each account number shows next to it on Fund wallet.

Tip: fund once for the day and sell, instead of funding in small bits.

scheduleI sent money but my wallet is not funded yet.expand_more

Funding through your account numbers is automatic: once the money is received, your wallet is funded by itself. This is a bank transaction, so sometimes the bank takes a little time. Please be patient.

If it still has not arrived after a while, send the transfer receipt (screenshot) to support. We confirm the payment with the bank and update you as soon as they reply.

credit_cardI paid with my card but my wallet was not funded.expand_more

Card payments are handled directly by the bank that issued your card. If the payment does not show in your wallet within 24 hours, please contact your bank and ask for a reversal.

For faster and more reliable funding, use bank transfer to your account numbers on Fund wallet. It reflects as soon as the payment is completed.

undoI sent money to the wrong account, or money came to my wallet by mistake.expand_more

Do not use the money. Go to the bank you sent the payment from and file an "erroneous transfer" complaint.

Your bank contacts our payment processor and we release the money to the bank directly. This keeps everyone safe if the payment turns out to be fraudulent.

blockCan I withdraw my wallet balance to my bank account?expand_more

No. Wallet funds cannot be withdrawn. You can use them to buy any product on the platform and resell.

Sending money to bank accounts is a banking service. We are not a bank and do not hold a CBN banking licence.

wifiHow do I buy data?expand_more

Open Buy Data, choose the network, enter the phone number, pick the plan and confirm with your PIN. Data is delivered instantly and you get a receipt.

Always give your customer the right code to check their balance immediately after you sell. It saves you from after sales stories.

signal_cellular_altHow do I check data balance?expand_more

MTN (SME, Gifting, Awoof): *323*4#

Airtel (SME, Gifting, Awoof): *323*1#

GLO: *323#

T2 (formerly T2): *323#

The codes are also on the Buy Data page under "Check your data balance".

infoWhat is the difference between SME, Gifting, Corporate Gifting and Awoof?expand_more

They are the same data. The main difference is the validity (how long the data lasts before it expires).

MTN: all types deliver to all MTN sims, even sims owing MTN.

GLO: Corporate Gifting, Gifting, Awoof and SME are all the same and work on all GLO sims, even sims owing GLO.

Airtel: SME and Gifting are the same and work on all Airtel sims, even sims owing Airtel. Airtel Awoof must NOT be sold to sims owing Airtel. See the Airtel Awoof question.

warningAirtel Awoof: who should I not sell it to?expand_more

Do not sell Airtel Awoof data to an Airtel sim that is owing Airtel (has a loan). Ask your customer first, or check the sim with *310# before you sell.

If Awoof data was sold to a sim owing Airtel, the data was delivered but Airtel takes it for the loan, so no balance shows on *323*1#. The customer should call Airtel on 300, explain they bought data while owing a loan, and ask Airtel to refund the airtime value.

helpWhat does (DT) mean on MTN data plans?expand_more

(DT) means Data Transfer (Data Share). It is normal data. It works day and night on all websites and apps.

On *323*4# (DT) plans show under "Data Bonus". By SMS they show as "Data Transfer".

If the expiry date looks wrong on a (DT) plan, kindly ignore it. It is an MTN glitch that only happens with (DT) plans. The data lasts as long as it is supposed to.

receipt_longHow do I confirm that data was delivered?expand_more

Open the order receipt. The message from the network on the receipt is the proof of delivery from the network provider.

Ask your customer to check their balance with the right code immediately after you sell.

speedMy customer says the data finished too fast.expand_more

Data lasts according to usage. 20GB can finish in one hour depending on what it is used for (videos, updates, hotspot, apps running in the background).

Nobody produces data. We buy from the network providers in bulk and resell in bits. Data is data, whether bought from us, another app or straight from the network.

Visit the MTN, Airtel and GLO social media pages: many people complain there every day that data does not last. They complain to the networks because they bought from the networks. Your customers complain to you because they bought from you. It is a normal part of the data reselling business and has nothing to do with the data you sold.

Ask customers to check their balance immediately after you sell, so they do not complain after using it up.

wifiMy customer says the data is not working (not browsing).expand_more

If the data was delivered (check the balance code), the problem is not from the data sold. The customer should restart the phone, check the network signal in their area, check that mobile data is turned on, or call their network to check their line.

sellWhy does the delivery message show a price?expand_more

That is how the network providers send the delivery message for some of their products.

You can tell your customer the extra you charged is a service charge or convenience fee. This is how other resellers sell too.

errorA network or plan shows "not available".expand_more

When a product is missing or shows "not available", that network is having a problem (usually nationwide). Please try again later.

Join our WhatsApp channel for network and bank updates (Menu > Help & support > Channel).

sim_cardI sent data or airtime to a wrong number.expand_more

Sorry about that. Once data or airtime has been delivered, it cannot be taken back.

Please double check the phone number and the network before you confirm. The number must have 11 digits and start with 0.

autorenewMy order failed or is still processing.expand_more

A failed order is refunded to your wallet automatically. Every order is charged on its receipt and refunded if it fails. Open Wallet history to see each charge and refund with your balance before and after.

An order that is still processing gets its final answer from the network shortly. If it stays processing for a long time, send us a screenshot of the receipt (the full receipt, including the top part).

shieldAre your data plans genuine, and do they work on all devices?expand_more

Yes. We buy in bulk directly from the network providers and resell, so the data is the same as buying from the network. It works on all phones, tablets, modems and routers that use that network (some plans say "router only" on the plan list).

appsWhat else can I buy on Uzobest?expand_more

Data and airtime (MTN, Airtel, GLO, T2), Cable TV (DStv, GOtv, StarTimes), Electricity (prepaid and postpaid for all distribution companies), Exam PINs (WAEC, NECO, NABTEB), Recharge card PINs, Bulk SMS, Airtime to cash, Internet (MTN Fibre, Smile), plus Bulk order (many numbers at once) and Schedule order (buy at a time you choose).

currency_exchangeHow does Airtime to cash work?expand_more

We are buying MTN airtime only at the moment. Tap "Airtime to cash" on the website (Airtime Swap on the app).

1. Select the network and enter the phone number of the SIM that has the airtime.
2. Enter the amount you want to swap. Do not send more than N10,000 at a time.
3. Generate and enter the OTP where asked.
4. Enter the Share & Sell PIN of the SIM the airtime is coming from. For MTN, dial *321# to create or reset the PIN, or call 300 for help.
5. Choose where you want the payment: amounts below N5,000 are paid to your wallet; for payment to your bank account, do not choose "To Wallet".
6. Check your details and tap Proceed.

The page shows what you will receive before you send.

callDo you give discounts on airtime?expand_more

Yes. When you buy airtime we charge you less than its value. For example a N1,000 airtime costs you less than N1,000. The difference is your profit.

Airtime is not very profitable in general, so most resellers sell it as a side product and focus on data.

boltI paid for electricity but no token was generated.expand_more

If your meter owes the electricity company, they can use your payment to clear part of the outstanding debt on the meter, so no token is generated.

For help or clarification on this, please contact your electricity company directly (for example AEDC, IKEDC, EEDC).

scheduleWhat are Bulk order and Schedule order?expand_more

Bulk order: buy data or airtime for many phone numbers at once, then follow each number's result on the progress page.

Schedule order: set a data, airtime or Cable TV purchase to happen at a time you choose: once, daily, weekly or monthly. Your wallet is charged only when each order runs.

codeDo you have an API for developers?expand_more

Yes. Open Menu > Business > API docs to see the documentation and ID lists. API keys, the IP whitelist and webhooks work for API users only. Contact support to become an API user.

groupHow do I refer people and earn?expand_more

Earn real money from your friends' sales, every day, for as long as they buy. Some of our users have earned over N90,000 from referrals, and 28 users have earned more than N20,000.

1. Share your link: Menu > Business > Referrals. Send it to friends who sell data or buy often, or tell them to type your username in the referral box when they sign up.

2. Earn on every data they buy, forever: N1 to N5 every single time they buy data (up to N50 on big plans), paid into your bonus instantly. No limit. Plus a bonus on every electricity token, Cable TV subscription and exam PIN they buy.

3. Get N1,499 when they upgrade to Reseller. It lands in your bonus at once.

4. Spend it like cash: move your bonus to your wallet (Bonus to wallet) and buy anything.

Example: one friend who sells 100 data plans a day can earn you up to N500 every day. That is about N15,000 a month. Refer 5 sellers like that and it is about N75,000 a month.

redeemHow do I use my bonus?expand_more

Open Menu > Business > Bonus to wallet to move your bonus into your main wallet, then use it to buy.

support_agentHow do I contact support?expand_more

Open Menu > Help & support > Contact us. You can chat with us on WhatsApp (08145386605) or email support@uzobestgsm.com.

Please state your issue clearly and add screenshots (for example the full order receipt). Please do not send voice notes.

For wallet issues, message us from your registered phone number so we can confirm the wallet is yours.

campaignWhere do I get updates about networks and banks?expand_more

Join our WhatsApp channel: Menu > Help & support > Channel. We post network and bank availability and general updates there.

Still need help? Contact support