Privacy policy
This Privacy Policy describes your privacy rights regarding how and when we collect, use, store, share and protect your information across our websites, APIs, app, email notifications and tools regardless of how you use or access them.
When this policy mentions "we," "us," or "our," it refers to the controller of your information under this policy. The data controller responsible for your information is UZOBESTGSM.COM Technology Limited.
Despite this, you alone control and are responsible for any and every information provided to us through the use of our services as provided in the Terms of Service.
When using any of our services, you consent to the collection, transfer, storage, disclosure, and use of your information.
We respect the privacy of our online visitors and registered users and we will take reasonable steps to protect your information.
It is our policy to respect your privacy regarding any information we may collect while operating our website and app.
What We Do to Information Collected
Personal Information
Upon registration, we collect personal information which you voluntarily provided by lawful means. We collect and use personal information solely for fulfilling the purposes specified by us and for other ancillary purposes.
This refers to the personal information you submit when you register (e.g., email address, company name, password, bank account number, etc.) it may also include anonymous information that is linked to you, for example, your IP Address. It should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date.
The following lists what we use your personal information for. These may be updated from time to time.
- To provide you with access to our service.
- To verify the information provided.
- To prevent, detect and manage any illegal and fraudulent activity.
- To improve our services to you.
- To address any inappropriate use of our services.
- To update our website layout, database and content.
- To target advertisements, newsletter and service updates
- Resolve disputes that may occur.
Additional personal information may be gotten from third party applications and other identification/verification services. For example, from your financial institution.
Once you begin to use our services, we keep all records of your transactions and we will not share or disclose your personal information with a third party without your consent.
Protecting Your Information
We will protect your personal information by using global security safeguards against loss or theft, as well as against any unauthorized access, risk of loss, disclosure, copying, misuse or modification.
Other security measures include but not limited to, firewall, data encryption and granting access only to employees in order to fulfil their job responsibilities.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Cookies
Like many other websites, we use cookies to identify you as a user and to customize and improve our services. A cookie is a small data file that is transferred to your computer or mobile device. It enables us to remember your account login information, IP addresses, web traffic, number of times you visit, date and time of visits.
If you come to our website from one of our adverts on Facebook or Instagram, we keep the advert click code in a cookie for 90 days, so we can tell Meta which advert brought you.
Some browsers may automatically accept cookies while some can be modified to decline cookies or alert you when a website wants to place a cookie on your computer. If you do choose to disable cookies, it may limit your ability to use our website.
Analytics, Crash Reports and Notifications in Our App
Our mobile app uses these services from Google and Meta to keep the app working well, send you notifications and measure our adverts:
- Firebase Cloud Messaging (Google): sends you notifications about your transactions, wallet funding and account notices. It uses a notification code for your phone.
- Firebase Crashlytics (Google): if the app stops working, it sends us a report about the problem (the screen, your phone model and system version) so we can fix it.
- Google Analytics for Firebase (Google): shows us how the app is used, for example when the app is opened, when an account is created, when you sign in, and the kind and amount of a purchase.
- Meta App Events (Facebook): tells us when the app is installed or opened, when an account is created, and the kind and amount of a purchase, so we can measure our adverts on Facebook and Instagram.
These services may use your phone's advertising ID and general device information (phone model, system version, language and country). From our app, we never send them your name, email address, phone number, verification number, bank details, meter or smartcard numbers, or the numbers you buy for.
Google and Meta handle this information under their own privacy policies: Google Privacy Policy and Meta Privacy Policy.
You can reset or delete your advertising ID, or turn off personalised ads, in your phone settings (Android: Settings, Google, Ads. iPhone: Settings, Privacy and Security, Tracking). You can turn off notifications in the app (Account, Notification Settings) or in your phone settings.
On Our Website
Notifications in your browser: if you turn on notifications on our website (Menu, Account, Notification Settings), Firebase Cloud Messaging (Google) gives your browser a notification code so we can send you news and updates from Uzobest. You can turn them off on the same page at any time.
Measuring our adverts (Meta): when you create an account on our website, and when you fund your wallet for the first time, our server tells Meta (Facebook and Instagram) so we can see which of our adverts work. With this we send:
- your email address and phone number in a scrambled form (a one way code that cannot be turned back into your email or number)
- your customer number, also scrambled
- your browser type and IP address
- the amount of your first funding
- the advert click code, if you came to us from one of our adverts on Facebook or Instagram
We never send your name, verification number, bank details, meter or smartcard numbers, or the numbers you buy for. Meta uses this information to measure and improve our adverts, under the Meta Privacy Policy. To stop this for your account, email support@uzobestgsm.com and we will stop sending your details.
Data Storage
We will only retain personal information on our servers for as long as an account is active. Once an account has been deactivated, your information is stored on our servers for as long as necessarily obligated by law.
This policy may change from time to time at our sole discretion.
Deleting Your Account and Your Data
You can ask us to delete your account and your personal information at any time. Send an email to support@uzobestgsm.com from the email address on your account, with the subject "Delete my account", or contact support.
Please use your wallet balance before you ask us to delete your account.
After your account is deleted, we keep your information and the records of your transactions only for as long as the law requires, and then we delete them.